1. Data Controller

Hero Tech Support LTD, Unit 22 Mountbatten Business Centre, Southampton, SO15 1HY is the data controller for the processing of your personal data on this site. If you have any questions or concerns regarding the processing of your personal data, please contact us at:

Hero Tech Support LTD
Unit 22, Mountbatten Business Centre, Southampton, SO15 1HY
07471767132
[email protected]

2. Why we collect your data

We collect and process personal data for the following purposes:

Customer Support: To provide you with the support and services you request.
Marketing: To send you relevant information and updates about our products and services (only with your explicit consent).
Analytics: To analyse and improve the performance of our website and services.
Compliance: To comply with legal obligations and regulatory requirements.

3. Types of Data Collected

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, etc.
Account Information: Usernames, passwords, etc.
Payment Information: Credit card details, billing address, etc.
Technical Information: IP addresses, device information, browser type, etc.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contractual Necessity: To fulfil our contractual obligations to you.
Consent: When you provide explicit consent for specific processing activities.
Legal Obligations: To comply with legal requirements.

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this GDPR Compliance Statement, unless a longer retention period is required by law.

7. Your Rights

Under GDPR, you have the right to:

Access: Request access to the personal data we hold about you.
Rectification: Request the correction of inaccurate or incomplete data.
Erasure: Request the deletion of your personal dat.
Restriction of Processing: Request the restriction of processing your personal data.
Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise these rights or if you have any questions about your rights, please contact us using the details provided in Section 1.

8. Updates to Our GDPR Compliance Page

We may update this GDPR Compliance page to reflect changes in our practices or applicable laws. Please check this page periodically for updates.

Last Updated: 15.01.2024

Thank you for trusting Hero Tech Support LTD with your personal data. We are committed to protecting your privacy and ensuring compliance with GDPR.

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