Terms & Conditions

Ownership:

The owner of this website is Hero Tech Support LTD, Unit 22 Mountbatten Business Centre, Southampton, SO15 1HY trading as MacBits (‘Hero Tech Support LTD’/‘MacBits’/’MacBits.co.uk’/‘we’/‘us’/‘our’) Registered in the United Kingdom under the Company registration number:11424043 and VAT number:373064110

1. Acceptance of Terms:

a. By accessing and using the Hero Tech Support LTD website (the "Site"), including its trading names 'MacBits' and 'MacBits.co.uk,' you agree to comply with and be bound by these Terms and Conditions. By accessing this site, you accept responsibility to periodically review the terms as they may be updated. If you do not agree with any part of these terms, please do not use our website.

b. The terms and conditions herein constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and agreements, whether written or oral, between the parties related to the subject matter hereof. No modification or amendment of these terms and conditions shall be effective unless in writing and signed by both parties. In the event of any conflict or inconsistency between these terms and conditions and any statements, representations, or agreements made by Hero Tech Support LTD, whether written or verbal, these terms and conditions shall prevail.

2. User Accounts:

a. To make a purchase on our website, including 'MacBits' and 'MacBits.co.uk,' you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and password.

b. You must be 18 years of age or older to create a user account. By creating an account, you affirm that you are at least 18 years old. Individuals under 18 need parental or guardian consent.

c. You agree to provide accurate and current information when creating an account, and to promptly update account information as needed to keep it accurate and complete. You accept full responsibility for any issues caused by failure to update this information.

d. You agree that your account may be suspended or terminated by Hero Tech Support LTD at any time.

e. Acceptance of these terms implies acknowledgment of the legally binding nature of this agreement between the user and Hero Tech Support LTD.

3. Product Listings and Descriptions:

a. Hero Tech Support LTD, trading as 'MacBits' and 'MacBits.co.uk,' strives to provide accurate and up-to-date information regarding product listings and descriptions. However, we do not guarantee the accuracy, completeness, or reliability of any product information on the Site.

b. We reserve the right to modify, update, or discontinue any product without prior notice.

c. Pricing on this website is as accurate as possible, but in the event that an error occurs, we will contact you for you to confirm your consent in purchasing at the amended price or cancelling the order. If we cannot contact you about this error, your order will be cancelled, and any transactions made relating to the order will be refunded in full.

d. Users are advised to carefully review product information, and any discrepancies should be reported to our customer support via [email protected].

e. Product availability is subject to change without notice. In the event that a product is available on the website but is not in stock at Hero Tech Support LTD, Hero Tech Support LTD will give a full refund for out of stock product ordered. No other compensation will be given in these circumstances.

f. Products vary in size, colour and compatibility and it is the responsibility of the user to contact customer support for clarifications before making a purchase.

4. Ordering and Payment:

a. By placing an order on our website, including 'MacBits' and 'MacBits.co.uk,' you agree to pay the specified price for the selected products, along with any applicable taxes and shipping fees.

b. Payment is handled by Stripe, a secure third-party payment processor. All payment options are the responsibility of the customer and the company they have selected to use for payment. For payment options Terms & Conditions, please see relevant websites for the services used.

c. A purchase contract only exists once Hero Tech Support LTD, trading as 'MacBits' and ‘MacBits.co.uk’ sends a dispatch email to the customer.

d. The dispatch email serves as acceptance, forming a legally binding contract between the user and Hero Tech Support LTD.

e. All purchases on the site are performed within the United Kingdom and are carried out under the laws of the United Kingdom.

f. If an individual wishes to cancel an order, providing the order has not been dispatched they may email [email protected] and ask for an order cancellation. ‘Hero Tech Support LTD’ also ‘MacBits’ and ‘MacBits.co.uk’ will cancel requested where possible if orders are being cancelled in good faith. If the order has been dispatched the order will need to be returned in accordance with the returns & refunds policy.

g. You agree by placing an order that all your payment details you provide are your own and to your own knowledge correct.

5. Shipping and Delivery:

a. Hero Tech Support LTD, trading as ‘MacBits’ and 'MacBits.co.uk,' will make reasonable efforts to ensure timely delivery of products. However, we are not responsible for any delays or damages incurred during shipping.

b. Shipping costs and delivery times are provided during the checkout process and may vary based on location and shipping method.

c. Users acknowledge that Hero Tech Support LTD is not liable for delays or damages during the shipping process.

d. You must tell us within 24hrs if packages have arrived damaged in order for us to raise a claim against the shipping company.

e. In event of damage during shipping you must sign for as damaged.

f. You will need to provide information, Order numbers and photographs of all damage to products and packaging to aid us in rectifying the issue.

6. Returns and Refunds:

a. Our Return Policy, applicable to Hero Tech Support LTD, 'MacBits,' and 'MacBits.co.uk,' outlines the process for returning products and requesting refunds. Please review this policy before making a purchase.

b. Hero Tech Support LTD reserves the right to refuse returns or refunds at its discretion.

c. Users are encouraged to review the Return Policy to understand the conditions under which returns or refunds may be processed.

7. Intellectual Property:

a. All content, including but not limited to text, images, logos, and trademarks on the Site, including 'MacBits' and 'MacBits.co.uk,' is the property of Hero Tech Support LTD and is protected by intellectual property laws.

b. You may not use, reproduce, or distribute any content from the Site, including 'MacBits' and 'MacBits.co.uk,' without our express written consent.

c. Users are expressly prohibited from using any meta tags or engaging in any other practices that involve the use of "hidden text" or metadata utilizing the name, trademarks, or any other proprietary information belonging to Hero Tech Support LTD, including its trading names 'MacBits' and 'MacBits.co.uk,' without the prior written consent of Hero Tech Support LTD. Unauthorized use of meta tags or hidden text is strictly forbidden and may constitute an infringement of intellectual property rights, subjecting the user to legal action and remedies available under applicable laws. Hero Tech Support LTD reserves the right to take appropriate legal action against individuals or entities engaging in such unauthorized use.

d. Unauthorized use, reproduction, or distribution of any content on the Site is strictly prohibited, and violations may result in legal action.

8. Privacy Policy:

a. The Hero Tech Support LTD Privacy Policy, applicable to 'MacBits' and 'MacBits.co.uk,' outlines how we collect, use, and protect your personal information. By using our website, you confirm that you are at least 18 years old and consent to the practices described in our Privacy Policy.

b. Hero Tech Support LTD complies with the General Data Protection Regulation (GDPR). For detailed information on how we handle your personal data, please review our separate GDPR Compliance Statement.

c. We employ the use of cookies. By using Hero Tech Support LTD and ‘Macbits’ website you consent to the use of cookies in accordance with Hero Tech Support LTD’s privacy policy. Most of the modern-day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

d. Users are encouraged to review both the Privacy Policy and GDPR Compliance Statement to understand how their personal information is handled by Hero Tech Support LTD.

9. Purchase Contract and Intended Use:

a. A purchase contract only exists once Hero Tech Support LTD, trading as 'MacBits,' sends a dispatch email to the customer.

b. All purchases made on the Site are intended for personal and domestic use only. Resale or commercial use of the products is strictly prohibited and may result in legal action.

c. Users acknowledge that purchased products are intended for personal and domestic use, and any commercial use or resale is strictly prohibited.

d. Users acknowledge that use of products for illegal activities is strictly prohibited.

10. Pricing Error Disclaimer:

a. Pricing on this website is as accurate as possible, but in the event that an error occurs, we will contact you to confirm your consent in purchasing at the amended price or cancelling the order before we dispatch the order. If we cannot contact you about this error, your order will be cancelled, and any transactions made relating to the order will be refunded in full.

b. Users understand that pricing errors may occur, and Hero Tech Support LTD will make reasonable efforts to rectify such errors by contacting the user for consent or cancelling the order.

11. Limitation of Liability:

a. Hero Tech Support LTD, trading as 'MacBits' and 'MacBits.co.uk,' shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use the Site or products purchased through the Site.

b. Our liability is limited to the fullest extent permitted by law.

c. Users acknowledge that Hero Tech Support LTD's liability is limited to the fullest extent permitted by law and excludes any indirect, incidental, special, consequential, or punitive damages.

d. In accordance with the fullest extent allowed by applicable law, Hero Tech Support acknowledges that this site and its contents are provided on an "as is" basis, with a deliberate disclaimer of all representations or warranties, whether expressed or implied. Hero Tech Support explicitly disavows any guarantees of merchantability or fitness for a particular purpose concerning this site or the information, content, materials, or products presented herein. Moreover, Hero Tech Support does not vouch for or warrant the accuracy, completeness, or current status of the information accessible via this site.

e. These terms & conditions do in no way affect your statutory rights.

12. Governing Law:

a. These Terms and Conditions, applicable to Hero Tech Support LTD, trading as 'MacBits' and 'MacBits.co.uk,' are governed by and construed in accordance with the laws of The United Kingdom, without regard to its conflict of law principles. alternative dispute resolution methods will not be considered.

b. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in The United Kingdom.

c. In the event that any user attempts or succeeds in any illegal activity related to Hero Tech Support LTD will work with all relevant authorities to resolve the situation in accordance with the law.

13. Contact Information:

If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected] call us on 07471767132 or write to us at MacBits, Unit 22 Mountbatten Business Centre, Southampton, England, SO15 1HY.